Zaxby’s is a popular American fast-casual restaurant chain known for its delicious chicken fingers, wings, sandwiches, and salads. If you’ve recently visited Zaxby’s, you may have noticed an invitation on your receipt to participate in their official customer feedback survey called ZaxbysListens. This survey allows customers to share their dining experiences, helping the company improve its services while rewarding participants for their time. In this guide, we’ll explore everything you need to know about ZaxbysListens, including how to take the survey, what rewards you can earn, and tips to make the most of your feedback.
What is ZaxbysListens?
ZaxbysListens is an online survey platform created by Zaxby’s to gather feedback from customers. It helps the restaurant chain understand customer satisfaction levels regarding food quality, staff service, restaurant cleanliness, and overall dining experience.
Participating in this survey allows customers to directly influence improvements at their local Zaxby’s. For the company, it is a way to collect actionable insights to enhance service quality and ensure a better dining experience for everyone.
One of the most attractive aspects of ZaxbysListens is the rewards system. After completing the survey, participants receive a validation code, which can be redeemed during a future visit for discounts or free menu items.
Why Participate in ZaxbysListens?
There are several reasons why you should consider taking the ZaxbysListens survey:
- Influence Service Improvements
By sharing your honest feedback, you help Zaxby’s identify areas needing improvement, whether it’s faster service, better food quality, or a cleaner dining environment. - Earn Rewards
Completing the survey often comes with incentives like free food or discounts. This makes it a win-win situation—you help improve the restaurant while enjoying rewards for your next visit. - Easy and Convenient
The survey typically takes 5–7 minutes to complete. It can be accessed via smartphones, tablets, or computers, making it easy to provide feedback from anywhere. - Voice Your Opinion
The survey allows you to directly communicate with Zaxby’s management. Whether you have praise or suggestions, your voice will be heard.
How to Access ZaxbysListens
To participate in the survey, follow these simple steps:
- Visit the Official Website
Open your web browser and go to www.zaxbyslistens.com. - Choose Your Language
The survey is available in English and Spanish. Select the language you are most comfortable with. - Enter Receipt Information
Input details from your receipt, such as the store number, date and time of your visit, and the total amount spent. - Start the Survey
Click “Start” to begin answering questions about your dining experience.
Steps to Complete the ZaxbysListens Survey
Once you start the survey, here’s what you can expect:
- Rate Your Overall Experience
You’ll be asked to rate your satisfaction level with your recent visit, covering aspects such as food, service, and cleanliness. - Answer Specific Questions
The survey may ask about staff friendliness, order accuracy, wait times, and restaurant ambiance. - Provide Detailed Feedback
There is usually a section to leave additional comments or suggestions. Providing honest, specific feedback is key to helping Zaxby’s improve. - Submit the Survey
After completing the survey, submit your responses. - Receive Your Validation Code
Once submitted, a validation code will be displayed. Save this code carefully as it can be used to redeem your reward during your next visit.
Rewards for Completing the Survey
Zaxby’s offers various rewards to thank customers for their feedback. Rewards may include:
- Free Menu Items
Customers may receive a free Big Zax Snak, a side item, or a drink. - Discounts
Some surveys offer a percentage-off discount for your next visit. - Special Promotions
Exclusive offers or deals may be available to survey participants.
Remember, rewards typically have an expiration date and can usually only be used once per receipt. Always check your validation code and redeem it before it expires.
Tips for Completing the ZaxbysListens Survey
To make your survey experience smoother and ensure your feedback counts, consider the following tips:
- Keep Your Receipt
A valid receipt is required to access the survey. Don’t throw it away until you’ve completed the survey. - Be Honest
Provide truthful and accurate feedback. Honest reviews help Zaxby’s improve services effectively. - Be Specific
Instead of vague comments like “service was good,” describe specific details such as “the staff served our order within 5 minutes and were very polite.” - Complete the Survey in One Sitting
Avoid leaving the survey midway as it may reset, causing you to lose progress. - Save Your Validation Code
After completing the survey, write down or screenshot your code to redeem your reward successfully.
Frequently Asked Questions
Q: Can I take the survey without a receipt?
A: No, a receipt is required to access the survey.
Q: How many times can I take the survey?
A: Each receipt allows for one survey entry. You can participate as often as you have valid receipts.
Q: What if I lose my receipt?
A: Without a receipt, you cannot participate. Always keep your receipt safe until you complete the survey.
Q: Can I complete the survey on my phone?
A: Yes, the survey is mobile-friendly and can be accessed on smartphones, tablets, or computers.
Q: Are the rewards transferable?
A: Usually, rewards are tied to the specific receipt used to complete the survey and are not transferable.
Why ZaxbysListens Matters
The ZaxbysListens survey is more than just a feedback form—it is a tool for improving the overall customer experience. Restaurants rely on customer opinions to maintain high standards, innovate menu items, and train staff. When customers take the time to provide thoughtful feedback, it creates a positive loop: better service and food quality lead to more satisfied customers, which in turn benefits the restaurant.
Final Thoughts
Participating in ZaxbysListens is an easy, fast, and rewarding way to share your opinions about Zaxby’s. Whether you’re a first-time visitor or a regular customer, your feedback helps the company improve its services while earning you valuable rewards.
Always keep your receipt, provide honest and detailed feedback, and use your validation code to claim your rewards. By taking part in this survey, you’re helping ensure that Zaxby’s continues to deliver quality food and excellent service for all customers.
Next time you enjoy Zaxby’s chicken fingers, salads, or sandwiches, take a few minutes to complete the ZaxbysListens survey—it’s a small effort that offers big rewards.